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Job Key No 39279 Job Title/ Category Contract Programmer (Bid Ref 59785-1) Number Of Vacancy 1 Relevant Field Others Nature Contract Deadline 26 May 2026 Contract Period 02 Jul 2026 to 31 Dec 2026 (5 months) Payroll under InfoTech Employer Business Government T26 Contract Location Base Ho Man Tin Work in Guangdong Province N/A Monthly Salary Range HK$ N/A - N/A Project Nature (T26) Helpdesk, PC LAN and Mobile Support to special-duty offices Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the HD; - Provide first-line helpdesk support to resolve any IT-related issues reported from special-duty office(s), including telecommunication line support, during office hours (09:12 - 18:00) every working day (Monday to Friday, excluding Saturday, Sunday and public holidays) for special-duty office(s); - Coordinate vendors to maintain 7 x 24 helpdesk support to resolve any IT-related issues reported from special-duty office(s); - Provide PC LAN Support, including hardware management, network troubleshooting, file sharing, office automation application and Virtual Private Network (VPN) usage, RSA SecurID token administration, for notebook computers, personal printers, multi-functional devices, for special-duty office(s) - Provide email client support on the operations of HCL Notes and Confidential Mail System (CMS) - Provide mobile support including the administration on Mobile Device Management (MDM) and operation of Mobile Confidential Mail System (MCMS) for iOS devices - Report incidents timely and record the solutions properly; - Submit weekly / monthly support reports and ad-hoc incident reports to management; - Support the team to fulfil IT security requirements of the Government; and - Perform other duties and responsibilities as required by management. Yrs of Total Post-Quali Exp 5.0 Yrs of Relevant Exp 2.0 Requirements - At least 5-year experience in IT industry - At least 2-year experience in call handling of customer / helpdesk services - At least 2-year experience in troubleshooting and problem solving on the use of operating system including Windows 11 Enterprise and desktop software such as Microsoft Office and Foxit PDF Editor - At least 1-year experience in IT support services to HKSAR Government - At least 1-year experience to support email clients such as HCL Notes - At least 1-year experience in vendor coordination - Familiarity with endpoint management and Mobile Device Management (MDM) solutions are advantages - Strong technical knowledge on office automation - Hard-working and responsible - Able to understand requirements from customers and provide appropriate technical advice and support - Able to work under pressure - Strong communication and interpersonal skills when dealing with work partners - Good command in written English - Good understanding to IT security guidelines of the Government Technical Skills: . At least 2 years' experience in Office Automation (OAN); . At least 2 years' experience in PC LAN Support (PLS); . At least 2 years' experience in Windows 7/8/10 (W10); . At least 1 year's experience in Lotus Notes Mail Admin. & Technical Support (LNM); . At least 6 months' experience in Mobile / Wireless Communication (MWC); . At least 6 months' experience in Wireless and Mobile (WLM); . At least 6 months' experience in Wireless/mobile Email solution (WME); . 6 months' experience in Confidential Mail System (CMS) is an advantage; . 6 months' experience in IT Security (ITS) is an advantage. Non-technical Skills: . At least 2 years' experience in customer service (CLS); . At least 2 years' experience in helpdesk call handling (HDT); . Good coordination skills is a must; . At least 1 year's experience in customer relations (ECR); . At least 1 year's experience in work with the Government (GOV); . 1 year's experience in negotiation (NEG) is an advantage; . 1 year's experience in quality assurance (QAS) is an advantage; . 1 year's experience in vendor management (VMG) is an advantage. - Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent; - At least 5 years' post-qualification experience in which at least 2 years' relevant experience in a similar post and in a comparable capacity. Last Update 12 May 2026 Apply To itcareer@infotech.com.hk Direct Line 2836 0363

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