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Job Key No 39022 Job Title/ Category Contract Senior IT Assistant (shift duty) (Bid Ref 59506-1) Number Of Vacancy 1 Relevant Field Others Nature Contract Deadline 30 Apr 2026 Contract Period 15 May 2026 to 31 Jan 2027 (8 months) Payroll under InfoTech Employer Business Government T26 Contract Location Base Kwun Tong / Wan Chai Work in Guangdong Province N/A Monthly Salary Range HK$ N/A - N/A Project Nature (T26) Support for computer equipment setup, helpdesk support during census operation and computer equipment decommissioning for the 2026 Population Census (26C). Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the C&SD; Support for computer equipment setup, helpdesk support during census operation and computer equipment decommissioning for the 2026 Population Census (26C) and the job duties including but not limited to the following: - To assist in setting up, testing and maintenance support for computers, printers, mobile devices and network equipment; assist in equipment (including hardware and/or software) installation, relocation and decommissioning; - To provide first line helpdesk service to end users and perform helpdesk activities and carry out on-site problem diagnosis according to procedures/guidelines; - To conduct daily health check routines on computer systems, and coordinate with contractors and in-house staff to support computer systems; - To report progress regularly on tasks assigned; - To work on shifts (Shift A: approximately from 8am to 5pm, and Shift B: approximately from 1pm to 10pm) and visit C&SD's sub-offices and/or other venues assigned by C&SD located in Kowloon and/or Hong Kong Island to provide technical support services, if applicable; and - To perform other duties as assigned by supervisors. Yrs of Total Post-Quali Exp 8.0 Yrs of Relevant Exp 5.0 Requirements The staff is required to have solid working experience in the following areas: 1. Solid working experience in IT support, setting up and supporting the use of computer systems and software in the following areas: - Mobile tablets with Android OS; and - Mobile Device Management (MDM) software on mobile tablets with Android OS; - Microsoft Windows; and - Microsoft Office. 2. Solid working experience in the following areas: - Information Technology (IT) helpdesk service / end user support (desktop computer, mobile device, printer, LAN/server/email, etc.); and - Setting up and testing of IT equipment, including but not limited to enablement of mobile devices, and data erasure of mobile devices for system decommission; and - Configuring, managing and monitoring the mobile tablets with MDM software; - Installation and debugging of smart card reader. Technical Skills: . At least 8 years' experience in Mobile / Wireless Communication (MWC); . At least 8 years' experience in PC LAN Support (PLS); . At least 8 years' experience in Wireless and Mobile (WLM); . At least 8 years' experience in Wireless Technology (WLT); . At least 7 years' experience in Broadband Network (BNE); . At least 4 years' experience in batch job monitoring (BJM); . At least 3 years' experience in Internet/ Intranet (INT); . At least 1 year's experience in Smartcard Technology (SMT); . 5 years' experience in TCP/IP (TCP) is an advantage; . 5 years' experience in Windows 7/8/10 (W10) is an advantage; . 5 years' experience in Networking (NET) is an advantage; . 5 years' experience in Ethernet (ETH) is an advantage; . 3 years' experience in Infrastructure (INF) is an advantage; . 3 years' experience in Anti-Virus Technology (AVT) is an advantage; . 2 years' experience in Lotus Notes Mail Admin. & Technical Support (LNM) is an advantage; . 1 year's experience in Microsoft Active Directory Administration (ADA) is an advantage; . 1 year's experience in Windows Server 2008/2012 (W12) is an advantage; . 1 year's experience in Virtual Private Network (VPN) is an advantage; . 1 year's experience in Router Configuration (ROU) is an advantage. Non-technical Skills: . At least 8 years' experience in helpdesk call handling (HDT); . At least 5 years' experience in customer service (CLS); . At least 2 years' experience in work with the Government (GOV); . At least 1 year's experience in customer relations (ECR); . 1 year's experience in Government procurement/disposal procedures (GPD) is an advantage; . 1 year's experience in the management and support of Government systems and services (GSS) is an advantage; . 1 year's experience in site preparation (SPE) is an advantage. - At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent; - At least 8 years' post-qualification experience in which at least 5 years' relevant experience in a similar post and in a comparable capacity. Last Update 16 Apr 2026 Apply To itcareer@infotech.com.hk Direct Line 2836 0363

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