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Job Key No 38825 Job Title/ Category Contract Systems Analyst (Bid Ref 59296-1) Number Of Vacancy 1 Relevant Field Others Nature Contract Deadline 08 Apr 2026 Contract Period 01 Jun 2026 to 31 Jan 2027 (8 months) Payroll under InfoTech Employer Business Government T26 Contract Location Base Central and North Point Work in Guangdong Province N/A Monthly Salary Range HK$ N/A - N/A Project Nature (T26) The CSA has to - assist in supervising the helpdesk support team to delivery LAN support; - provide application maintenance and support for existing systems, such as Email System, Departmental Portal, Office Automation (OA) Systems ,security equipment and GOA LAN support, etc.; and - assist to supervise the implementation of IT projects, such as Strengthen of IT Security and Deployment of Central Managed Messaging Platform (CMMP)etc. Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the ISD; The CSA is required to - oversee the helpdesk support services to users, which include assigning priorities of competing tasks for the helpdesk team, establishment of call log mechanism to keep track of all issues and corresponding resolutions; - handle incident management, patch application and system enhancement services for ISD common systems, including Lotus Notes, Open Source Departmental Portal (OSDP), Intranet, e-leave, Windows Active Directory (AD) and Mobile Device Management (MDM) as well as security equipment and security appliances; - help administer, monitor, and facilitate all project activities and ensure that all prevailing Government standards, guidelines and methodologies are complied with during the project implementation; and - to participate in other project implementation and support activities. Yrs of Total Post-Quali Exp 6.0 Yrs of Relevant Exp 3.0 Requirements The CSA should - possess substantial knowledge and experiences in helpdesk operations and provision of technical support services to sustain round-the-clock operation of users; - be skillful and experienced in system and client support; - be capable to work well under pressure and provide prompt response to resolve user issues; - have excellent inter-personal skills to communicate effectively with users and contractor; - have solid knowledge on Domino Notes, Microsoft Windows Server, Active Directory, MDM, intranet, server virtualization platform, security products, mobile and endpoint software; - have knowledge and experience in Government Security Policies and using various IT standards and guidelines of the Government; - be preferably familiar with webcasting system and live streaming; and - provide 24/7 on-call services and work outside normal office hour if needed. Technical Skills: . At least 4 years' experience in Office Automation (OAN); . At least 3 years' experience in PC LAN Support (PLS); . At least 3 years' experience in Windows 7/8/10 (W10); . At least 2 years' experience in Wireless and Mobile (WLM); . At least 2 years' experience in Wireless/mobile Email solution (WME); . At least 2 years' experience in Security Incident Detection and Handling (SDH); . At least 2 years' experience in Networking (NET); . At least 2 years' experience in Project Management and Issue Tracking System (PIT); . At least 2 years' experience in Departmental Portal (DPS); . At least 2 years' experience in e-Leave (ELE); . At least 2 years' experience in Endpoint Security Solutions (ESS); . At least 2 years' experience in Microsoft Active Directory Administration (ADA); . At least 1 year's experience in Confidential Mail System (CMS); . At least 1 year's experience in Virtual Private Network (VPN); . 2 years' experience in Lotus Notes Mail Admin. & Technical Support (LNM) is an advantage; . 2 years' experience in Lotus Notes Administration & Technical Support (LON) is an advantage; . 1 year's experience in Domino and Lotus Script (DLS) is an advantage; . 1 year's experience in IT Operational Management (OPM) is an advantage; . 1 year's experience in Security Risk Assessment (SRA) is an advantage; . 1 year's experience in IT Security Scanning Tools (SST) is an advantage; . 1 year's experience in Server Virtualisation Technology (SVT) is an advantage; . 1 year's experience in Video Conference Technology (VCT) is an advantage; . 6 months' experience in Information Security Management (ISM) is an advantage. Non-technical Skills: . At least 2 years' experience in work with the Government (GOV); . At least 2 years' experience in helpdesk call handling (HDT); . Good written English is a must; . At least 2 years' experience in people management (PMG); . At least 1 year's experience in the management and support of Government systems and services (GSS); . At least 1 year's experience in customer service (CLS); . Good coordination skills is a must; . 1 year's experience in IT procurement (PRO) is an advantage; . 1 year's experience in quality assurance (QAS) is an advantage. - Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent; - At least 6 years' post-qualification experience in which at least 3 years' relevant experience in a similar post and in a comparable capacity. Last Update 24 Mar 2026 Apply To itcareer@infotech.com.hk Direct Line 2836 0363

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