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Job Key No 33945 Job Title/ Category Contract Systems Analyst (Bid Ref 54335-2) Number Of Vacancy 1 Relevant Field Others Nature Contract Deadline 04 Jun 2025 Contract Period 02 Jul 2025 to 30 Sep 2025 (2 months) Payroll under InfoTech Employer Business Government T26 Contract Location Base Hong Kong Island Work in Guangdong Province N/A Monthly Salary Range HK$ N/A - N/A Project Nature (T26) Provide technical support and helpdesk services on funding applications for the "IT Innovation Lab in Schools" Programme. Needs to communicate and collaborate with the school community. Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the DPO; The main job duties are as follows: - Answer both technical and general queries from schools, provide helpdesk support on funding applications, and provide professional advices to all publicly-funded schools to assist them in organising and conducting IT-related extra-curricular activities (ECAs), such as activity design, procurement of hardware, software/ cloud services to implement the ECAs, and training courses, etc. - Coordinate with schools and provide assistance to them in submitting funding applications (including the pre-application vetting), annual reports and financial reports. - Coordinate inter-schools ECAs, conduct school surveys, support promotion activities, and pay visits to schools if necessary. - Conduct research/study and evaluate hardware/software/professional services related to the organisation of IT-related ECAs in schools. - Work with other technical support teams to maintain the web content of the thematic portal and various e-Forms. - Any other duties assigned by the supervisors. - In addition, he/she may be required to work in non-office hours on need basis. Yrs of Total Post-Quali Exp 4.0 Yrs of Relevant Exp 1.0 Requirements - Sound experience in providing customer services and supports, helpdesk supports on funding applications and consultancy services. - Experience in handling of funding application of government funding scheme is preferable. - Experience in providing operation supports to systems which are using government e-Forms and integrated with the government authentication and signing system is preferable. - Rich knowledge of information technology. - Good knowledge of emerging technologies (such as artificial intelligence, cloud services, big data, Internet of Things, augmented reality, virtual reality, robotics building/coding, etc.) is preferable. - Experience in website content management and updating, and development of e-Forms, is preferable. - Experience in organising events (such as exhibitions, seminars, etc.) and providing event supports is preferable. - Good command of written and spoken Chinese and English. - Good communication and interpersonal skills. Technical Skills: . At least 1 year's experience in Web Hosting, Design and Maintenance (WED); . 1 year's experience in IT Application Development and Management (ADM) is an advantage; . 1 year's experience in Electronic Form (EFM) is an advantage; . 1 year's experience in System Implementation and Maintenance/Support (SIM) is an advantage. Non-technical Skills: . At least 1 year's experience in customer service (CLS); . At least 1 year's experience in customer relations (ECR); . At least 1 year's experience in helpdesk call handling (HDT); . Good spoken English is a must; . Good written English is a must; . 1 year's experience in IT advisory and promotion, e.g. exhibition, publication (APR) is an advantage; . 1 year's experience in managing Government projects (MGP) is an advantage; . 1 year's experience in IT in the community e.g. promote the use of IT/IT awareness (ITC) is an advantage; . 1 year's experience in work with the Government (GOV) is an advantage. - Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent; - At least 4 years' post-qualification experience in which at least 1 year's relevant experience in a similar post and in a comparable capacity. Last Update 26 May 2025 Apply To itcareer@infotech.com.hk Direct Line 3978 8032

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