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Job Key No 33908 Job Title/ Category Senior Helpdesk Specialist Number Of Vacancy 1 Relevant Field Technical Support Nature Contract Deadline 05 May 2026 Contract Period 12 months (tentatively to start in June 2026) Payroll under InfoTech Employer Business statutory body Location Base Kwun Tong Work Outside Current Location N/A Monthly Salary Range HK$ N/A - N/A Duties - Serve contract assignments under InfoTech's headcount, full-time second to a statutory body; - Work under the supervision of respective manager(s) of the Information Technology Division (ITD) to carry out the following duties: . At least 5 years of solid hands-on experience in helpdesk support, meeting room support, desktop management and security patch management; . Implementing / enhancing Information Service Management (ITSM) platform for supporting IT operations; . Implementing / supporting Microsoft 365 solutions, including Microsoft Copilot, Microsoft Copilot Chat, Microsoft 365 Office, Microsoft Teams, etc; . Receiving IT helpdesk calls and providing IT technical support (including, but not limited to, desktop hardware and software installation, configuration, relocation, and troubleshooting) for user community with escalation and follow-ups if required until the user’s reported problems are resolved; . Executing IT system routine activities including daily system health and security checks, backup operation and data centre operation; . Performing regular desktop management and security patch deployment to maintain effective and secure IT environment; . Supporting meeting room equipment (audio / video conferencing and guest Wi-Fi), internal / external events; . Performing IT inventory management (e.g. inventory record updating, stock taking, etc.) to ensure that the inventory is well recorded and updated; . Performing and executing IT tasks in compliance with the procedure and documentation adopted by the MPFA; . Creating and updating the user guide / operation manual; . Performing other duties as assigned by IT manager(s) and supervisor(s) of the Authority. Yrs of Total Post-Quali Exp 5.0 Yrs of Relevant Exp 2.0 Requirements - A recognized diploma preferably in Computer Science or IT, or equivalent; AND five passes in subjects including Chinese Language, English Language (Syllabus B) (at least Level 2 from 2007 onwards for the language papers) and Mathematics in the HKCEE, or equivalent; - Good command of written and spoken English and Chinese, with the ability to explain technical concepts to non-technical users effectively; - Minimum of 5 years of experience working in a helpdesk or technical support role, with at least 2 years in a senior or lead capacity in large corporations or Government Departments is preferable; - Extensive knowledge and experience troubleshooting hardware, software and network related issues; - Experience supporting a diverse range of operation systems, including Windows, MacOS and mobile platform (iOS and Android); - Strong knowledge of desktop operating systems, productivity software (Microsoft Office, Zoom, Avaya Workspace, VDI), and common business applications; - Familiarity with Active Directory, user account administration, MS Exchange administration, file access control, desktop management and patch management; - Demonstrated proficiency with Microsoft 365 products, including Microsoft 365 Office, Microsoft Teams, Microsoft Copilot and Copilot Chat, etc. - Proficient in Information Service Management (ITSM) platforms, systems, and products, with experience in implementing or migrating ITSM systems; - Strong interpersonal skills, with the ability to collaborate and work effectively within a team. - Professional certification in any of the above areas will be an advantage. Last Update 27 Apr 2026 Apply To itcareer@infotech.com.hk Direct Line 2836 0363

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