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Job Key No 22453 Job Title/ Category Contract Senior IT Assistant (Bid Ref 44817-4) Number Of Vacancy 1 Relevant Field Others Nature Contract Deadline 19 May 2026 Contract Period 01 Jul 2026 to 31 Jan 2027 (7 months) Payroll under InfoTech Employer Business Government T26 Contract Location Base SHATIN / WANCHAI Work in Guangdong Province N/A Monthly Salary Range HK$ N/A - N/A Project Nature (T26) To support LCSD's PC Helpdesk and implementation of OA related IT projects Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the LCSD; - Perform general helpdesk duties - Participate into GOA (Government Office Automation) related IT project rollout planning/ implementation including user and appoint coordination, primary support of deployment incidents, onsite troubleshooting, problem management and escalation,..etc - Lead/ guide/ monitor IT Assistants on daily PC Helpdesk operations - Coordinate with IT users/ contractors on various on-site IT related activities like hardware replacement/ upgrade, software upgrade/ recovery, etc - Provide support to IT users in using various IT applications, remote email access and mobile devices such as laptop, tablet and smartphone - Perform other ad-hoc duties or field support to IT users, if required - Provide on-site troubleshooting/ support for IT users located in LCSD offices - Participate in the rollout of Centrally Managed Messaging Platform (CMMP) in LCSD - Provide ad-hoc/ on-call support for urgent incidents and support activities during non-office hours may be required - Undertake any duties as assigned by supervisor Yrs of Total Post-Quali Exp 5.0 Yrs of Relevant Exp 5.0 Requirements - Diploma or above in IT related subject - With at least 2 years post-qualification IT experience in the role of Senior IT Assistant - With at least 3 years solid experience in supporting PC Clients running on Microsoft platform and Internet applications - With at least 2 years solid experience in supporting Lotus Notes/ Email applications - With at least 2 years solid work experience in supporting client rollout, planning and on-site troubleshooting - With at least 2 years solid experience in PC Helpdesk operations - Familiar with Microsoft products, Lotus Notes Email System and desktop management software (e.g. Symantec Altiris, BMC Remedy or IBM BigFix, &;#8230; etc) - Good communication skills, mature, self-motivated and ability to work independently - Proficient in both spoken and written English and Cantonese - Holder of Microsoft Certified IT Professional (MCITP) or Microsoft Certified Professional (MCP) or equivalent is preferred - Experience in Centrally Managed Messaging Platform (CMMP) service rollout is preferred Technical Skills: . At least 3 years' experience in Confidential Mail System (CMS); . At least 3 years' experience in Lotus Notes Mail Admin. & Technical Support (LNM); . At least 3 years' experience in Office Automation (OAN); . At least 3 years' experience in PC LAN Support (PLS); . 1 year's experience in Internet/ Intranet (INT) is an advantage. Non-technical Skills: . At least 2 years' experience in work with the Government (GOV); . At least 2 years' experience in helpdesk call handling (HDT); . Good coordination skills is a must. - At least 5 years' post-qualification experience in which at least 5 years' relevant experience in a similar post and in a comparable capacity. Last Update 05 May 2026 Apply To itcareer@infotech.com.hk Direct Line 2836 0363

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